Disabled & Elderly Visitor Assistance and Escort Robot.

Wayfinding difficulties and accessibility gaps for disabled and elderly customers in malls.

REF: PUB-16
Mall & Public Areas

Operational
Mechanism.

Technical details of field integration, data flow, and autonomous decision algorithms.

Edge Hardware

3D LiDAR
HD Camera
Speaker/Microphone
LED Info Display
Ultrasonic Sensor

Artificial Intelligence

Navigation (SLAM)

Barrier-free route planning (ramp/elevator preferred) and slow walking speed adaptive escort

Perception & Analysis

Wheelchair/Walker/Cane Detection, Fall Risk Analysis, and Voice Command Recognition

Autonomous Workflow

Disabled or elderly visitor sends robot escort request from mall info desk or mobile app.

Robot arrives at visitor's location; plans barrier-free route to desired store/location and escorts at slow pace.

If fall risk detected during walk, robot stops and gives audio alert; security notified if necessary.

After escort completed, visitor satisfaction survey presented; problematic areas reported with accessibility map data.

Operational ROI.
Strategic Decision.

EXPECTED BALANCE IMPACT

Annual $33,000 service improvement and social responsibility value. ROI: 1.7x | Payback: 2.5 Years.

Increases disabled visitor satisfaction by 56%; reduces information desk workload by 40%.

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